Nuance’s Voice Biometrics

In this blog I am going to introduce the Nuance Communications and Nuance’s voice biometrics.

Nowadays, APPLE’s device is seen everywhere, and Siri must also be familiar to most of us. With Siri, you can ask questions to your iphone or ipad by voice. Since it does not demand typing, it is very convenient to use and in ios8 there are more functions combined with Siri. But do you know where is Siri comes from? Actually, Siri was introduced by Nuance Communications, Inc.

Nuance Communications is an American multinational computer software technology corporation, headquartered in Burlington, Massachusetts, United States, a suburb of Boston, that provides speech and imaging applications (Wikipedia).

In 2014, ING introduced a voice-controlled mobile banking app. This apple was also powered by Nuance. It is aimed to offer an innovative, simple and hands-free alternative for their customers to do mobile banking. If the voice is verified, then the customer can access to his account.

Nuance also introduces “Nuance FreeSpeech” verification system to Barclay phone verification system. Now the Barclay phone verification system can use biometric technology to authenticate via voice. The voice biometrics will obtain data from a 30s conversation between call center employees and customers, and the accuracy is over 95%. They declare that over 84% of customers are trying this new service. This technology is expected to quickly cover the United States, so they do not need to call SSNs when every time they call service center.

That’s all what I’ve learned till now about Nuance’s voice biometrics. If you are interested, don’t hesitate to check the link below to learn more.


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